How do I order?
You may also order over the phone, by calling 07545 894 787 Monday to Friday 09:00-18:00, Saturday 10:00-18:00. Closed Sundays and public holidays.
What are the delivery times and rates?
All orders will be delivered by Standard Delivery for £5 or Express for £15 per address. Delivery charges are complimentary for orders over £100 to one address. Please allow 3 working days for Standard Delivery. Items on special order may take longer.
You may verify the status of your order and shipment by contacting 07545 894 787.
Currently we are only able to accept on-line orders to addresses within the United Kingdom. To enquire about deliveries to addresses outside of the United Kingdom, please contact 07545 894 787.
How is my gift packaged?
All jewellery arrives in a wooden jewellery box tied with a black ribbon. This is delivered in discreet outer packaging.
How can I return or exchange my jewellery purchase?
We always hope that you will be completely satisfied with your Natalie Teare product. However, if you are not completely satisfied with your purchase, you will need to complete a returns form, which will be emailed to you on request. To request a returns form, please email firstname.lastname@example.org the form along with your products in their original state which should be sent back within 14 days of the day the product was successfully purchased. Items must be unworn, in their original packaging complete with all tags attached.
We will issue a full refund (excluding original delivery charge and any return delivery charge) on receipt of the product in a satisfactory condition (as stated above). Once we have received your returned product and completed the necessary checks, we send an email confirming receipt of your returned product and that a refund (excluding original delivery charge and any return delivery charge) will be made via the original payment method. This email confirmation will state when the refund is due to be received.
Products may be exchanged for a different size / colour if preferred and this should be stated clearly on the returns form. Where an exchange is made, you will be recharged for the delivery charge of the exchanged product via the original payment method. Products for exchange must also be in their original state, as above.
How can I arrange a bespoke or diamond ring consultation?
If you are interested in meeting to discuss a bespoke item request please call 07545 894 787 to arrange a consultation. To schedule a meeting please Contact Us