Returning or exchanging an item
We always hope that you will be completely satisfied with your Natalie Teare product. However, if you are not completely satisfied with your purchase, you will need to complete a returns form, which will be emailed to you on request. To request a returns form, please email firstname.lastname@example.org the form along with your products in their original state which should be sent back within 14 days of the day the product was successfully purchased. Items must be unworn, in their original packaging complete with all tags attached.
We will issue a full refund (excluding original delivery charge and any return delivery charge) on receipt of the product in a satisfactory condition (as stated above). Once we have received your returned product and completed the necessary checks, we send an email confirming receipt of your returned product and that a refund (excluding original delivery charge and any return delivery charge) will be made via the original payment method. This email confirmation will state when the refund is due to be received.
Products may be exchanged for a different size / colour if preferred and this should be stated clearly on the returns form. Where an exchange is made, you will be recharged for the delivery charge of the exchanged product via the original payment method. Products for exchange must also be in their original state, as above.